About Us

We are gas specialists that are dedicated to ensuring that your new gas appliance is exactly as desired. All work is carried out by our in house staff with the most up to date knowledge.

We have thousands of successful gas installations under our belts and we do everything we can to understand your needs and desires in flame. We aim to deliver the fireplace of your dreams! Different fascias, frames and customisable marble surrounds and tables allow each fireplace to be unique and complement either your existing interior or new decor. However, despite our name, we do not exclusively deal with gas and we also have a large range of electric fires on display in a dedicated area.

We pride ourselves on providing the full service, from appliance selection to installation, to ensure the client is satisfied. Our products and services also include Gas Central Heating and Hot Water systems, including installation, servicing and breakdowns.

Choosing the right fire or fireplace can feel daunting, so starting in our showroom makes the process far easier. We’ll talk through what you want and the type of home you have, then guide you towards suitable options from over 100 displays.

You can also see fires in operation, which really helps you decide. Once you’ve narrowed things down, we’ll arrange a detailed site survey.

This is the most important part of the process. It lets us confirm your aspirations and budget are achievable within any restrictions of your home. We test the existing flue to make sure it’s safe and suitable, or advise what’s involved if a new flue is needed. We’ll also share practical advice from experience on what works well in different environments.

If your first choice isn’t possible, we’ll suggest the best alternatives on-site that still match your requirements. Often, we’ll quote for multiple options so you’ve got everything you need to make a confident decision. If you only need supply (not installation), that’s absolutely fine too, we can still help with selection.

We provide a detailed written quotation, emailed or posted, usually within 48 hours of the survey. It clearly explains every aspect from start to finish, so you know exactly what to expect for the price. You’ll get a full cost summary with individual pricing for each element, including optional accessories, with all materials and labour itemised for total transparency.

Once you accept, we take a 50% deposit and offer a provisional installation date based on product availability. We’ll keep you fully informed during any manufacturing period, and the remaining balance is taken just before installation.

On the day, our installers use floor protection and sheeting to safeguard your home and any hard-to-move furnishings (we just ask that you move personal items like photos and ornaments beforehand). We arrive on time with an organised schedule, and we use the best tools and equipment to ensure a high-standard finish. Once installed, we’ll hand everything over properly, showing you exactly how to use your new appliance, and we tidy up and leave your home as we found it.

After installation, we register your warranty where appropriate and provide support whenever needed. If manufacturer involvement is ever required, we’ll return promptly and manage the issue on your behalf. We can also carry out your first annual service and support any future maintenance needs, including spare parts.