Installation
The Experts You Can Trust
Choosing the right fire or fireplace is a daunting task. A visit to our showroom to start the process pays big dividends, because understanding your desires and the type of home you have can save a lot of time, by narrowing down the search. We can guide you towards suitable fires and fireplaces from the 100+ displays in our showroom. Seeing the fire in operation in our showroom further aids the decision process.
Once you are moving in the right direction and have narrowed down your choices we can then arrange a detailed site survey.
We provide a detailed written quotation, either emailed or posted to you, usually within 48 hours of the survey. Every aspect from start to finish is explained so that you know exactly what to expect for the price. We offer a cost summary so that every part of your selection is given an individual cost. This will include optional accessories that you may or may not wish to select. All installation materials and labour are itemised. We make everything transparent.
Upon acceptance of our quotation, we require a 50% deposit and offer a provisional installation date, depending on the likely product availability. We promise we will keep you fully informed during the manufacturing period leading up to your installation date. The remainder of the payment is taken just before installation.
The exciting part!
Our installers carry laminated floor protection and sheeting to protect hard to move furnishings. However, we do need you to move your personal items such as photos and ornaments, before we arrive to install. We arrive in good time with an organised schedule of work being carried out. We carry the very best tools and equipment for the job, which ensures the work is completed to the highest standard possible.
Once installed, you will be given a handover, where you are shown how to use the new appliance. We tidy and leave your home as we found it.
We register your warranty for you, where appropriate, and we will be there to provide service support whenever needed. On rare occasions where the manufacturer’s warranty is required, we promise to return promptly and manage the problem on their behalf.
We can carry out the first annual service and be there for any future maintenance requirements that you may have, including spare parts supply.
We are a Company that you can continue to trust after installation.
