Privacy Policy

This Privacy Policy sets out how Gas Appliance Superstore promises to take care of the personal information that they collect from customers and users of the website.

We only collect, use, store and transfer your personal information in accordance with applicable data protection legislation, including, but not limited to the General Data Protection Regulation (EU Regulation 2016/679) and applicable national data protection legislation.

1. Who we are

Gas Appliance Superstore is a limited company registered in England under company number 3593282.

Registered & Trading Address: 186 Alder Road, Poole, Dorset, BH12 4AX

If you have any questions, want to know more about how we use your personal information or want to exercise your rights, please write to us at the address above or by emailing info@gasappliancesuperstore.co.uk

2. What does this policy cover?

This Privacy Policy explains how we use your personal data-how it is collected, held and processed. It also explains your rights under the law relating to your personal information.

We promise to keep your data safe and to not sell your data to third parties. We promise to give you the tight to access and delete your data, and to provide you with ways to manage and review your information.

3. What is Personal Information?

Personal information can be any information relating to an identified or identifiable person.

In other words, it can be any information about you that could allow us to identify you either directly or indirectly. Personal information covers obvious information such as your name and contact details, but it also covers other information, such as electronic location data, browser type and version, etc.

4. What are my Rights?

You have the following rights:                     

The right to be informed about our collection and use of your personal information.

The right to request a copy of the personal information about you that we hold.

The right to have your personal information corrected if any of your personal information held by us is inaccurate or incomplete, or not up to date.

The right to ask us to delete any of the personal information that we have, where :

• you consider that we no longer require it for the purpose for which it was obtained.
• you have withdrawn consent.
• you have validly objected to our use of your personal information.
• Our use of your personal information is contrary to law or other legal obligations.

The right to object to us using your personal information for a particular purpose or purposes, such as direct marketing.

The right to restrict how we process your personal information.

The right to data portability.

5. What Data do we Collect?

We use data that you have explicitly provided to us and also personal information that is generated by your device.

• Name and title.
• Address
• E-mail address
• Telephone numbers
• Payment Information
• Copies of physical and electronic correspondence
• Records of enquiries, meetings and other direct engagements
• IP address and cookies

6. How do we Use your Personal Data

We will only process personal information where we believe that we have a lawful basis to do so. This may be because it is necessary for our performance of a contract with you, because you have consented to our use of your personal information, or because it is in our legitimate business interests to use it. We will not use your information for any purpose other than the purpose for which it was originally collected.

Your personal information will be used in the following ways:

• To operate, improve, develop and provide you with our products and services
• To provide you with recommendations and product offers that may be of interest to you
• To process transactions and communicate with you regarding these transactions. This may include responding to calls or email from you, direct personal contact at our shop or in your property or by post.
• To create reports, analyses or similar for the purpose of research and business intelligence and be able to track potential problems, behaviour and trends.
• To apply with applicable laws and regulations.

Where permitted by law, and with your permission, we may also use your personal information to ask you to review our services, which may include contacting you by phone or email. You will not be sent any unlawful marketing or spam. You can, at any time, object to our use of your personal information for marketing purposes.

7. How long will we Keep your Data?

We will keep your information securely for an indefinite timescale due to the ongoing service nature of our business.

This does not however prevent you from requesting us to delete all of your data.

8. Who do we Share your Personal Data with?

To be able to provide you with our services we may share your personal information with other companies and organisations, such as:

• Sub-contractors for installation and associated works.
• Payment providers
• Delivery organisations.
• Manufacturers, in respect of warranty work.

We will take steps to ensure that your personal information is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

The third parties are located only in the UK or other EU member states. Personal information is treated just as safely and securely as it would be within the UK.

We may also be required to release your Personal Information when we are required to by a court order, according to law or in the event of bankruptcy or other similar unfortunate events.

9. Accessing, Changing and updating your Data

You have the right to request a copy of the personal information about you that we hold.

A small administrative fee would be payable to cover the time spent and costs involved.

If you would like a copy of the information held, requests should be made in writing and sent to the postal address: 186 Alder Road, Poole, Dorset, BH12 4AX, or e-mailed to info@gasappliancesuperstore.co.uk

We aim to respond to your request within not more than one month of receipt. However, if your request is more complex, more time may be required, but we would keep you fully informed if this is the case.

10. Changes in the Privacy Policy

This Policy may be changed from time to time. This may be necessary if the law changes or our business changes in a way that affects any aspect of how we protect your personal information.

Paper copies of our Privacy Policy can also be obtained by e-mail or in writing.

This privacy notice was updated in April 2020.

11. Links to Other Websites

Our website and e-mails may contain links to other websites. We are not responsible for the content of these other sites and recommend that you check their own privacy policies.

12. How to Contact us

Please contact us if you are not happy with the way we use and process your data, or if you have any questions:

Email address : info@gasappliancesuperstore.co.uk

Telephone number : 01202 710212

Postal address : 186 Alder Road, POOLE, Dorset BH12 4AX