Customer Testimonials

"As I am usually the first to complain if things go wrong, I feel I must say how very grateful I am to Andy for all his time and hard work to get my Faber fire up and running so successfully yesterday. He did an excellent job installing the new equipment which I am sure was not a straightforward piece of work. In my opinion, the fire now seems to be working better than it did when it was first installed (by another company). His dedication to completing the task in hand was very impressive, considering he had started work at 6am in the morning and then had to leave to complete another job after working at least 3 hours on my fire unit. I would like to extend my gratitude to both yourself and Andy for dealing with my disasterous Faber fire incident so professionally and helpfully."

Mr K - Aston Mead, Christchurch (31st October 2020 - Email)

"Just a quick email to say how delighted we are with our fireplace, it looks amazing. Your fitters have done an excellent job and were very pleasant to have in the house. (That might sound condescending, but I'm sure you know what I mean. Some people you're just not comfortable having them in your home)"

Mrs A - Addington Place, Christchurch (18th August 2020 - Email)

"James was courteous, polite and thorough. I wouldn't know who to call if you weren't around!"

Mr R - Egerton Road, Bournemouth (5th October 2020 - Phone call)

"A huge thank you to you, James and Graham and the rest of your team for our beautiful new fireplace and gas fire. James and Graham fitted the fireplace and fire perfectly! They were so precise and careful with what could have been a very messy job, as we had an old brick fireplace which had to be removed. Everything we needed to know was explained and we look forward to our first service with you next summer"

Mrs H - Summerfields, Bournemouth (3rd August 2020 - Letter)

"Thank you. Work carried out by a very professional team. We are very pleased."

Mr S - Sherwood Avenue, Poole (1st August 2020 - Letter)

"I’d just like to express my appreciation of the work Graham has done here with installation of our new gas fire. He has repaired the wall area in the lounge and our bedroom to perfection. Andy of course did wonders in solving the flue problem and we are very grateful for the hard work you did under stress! The fire looks brilliant and thank you all once again."

Mrs G - Nairn Road, Poole (14th July 2020 - Email)

"We would just like to thank you again for the new fire you fitted for us, we are very happy with it. The finishing is very good, I noticed after you had left that you had even cut small pieces of skirting board so that there were no gaps at either side of the fireplace. Once again thank you very much, and also thanks for putting the radiators back on for us."

Mr B - Juniper Close, Ferndown (3rd May 2020 - Email)

"All looks as expected and more. Will thoroughly recommend 'The Gas Appliance Super Store'."

Mr F - Forest Road, Poole (18th March 2020 - Email)

"We have today had our new fire surround and fire fitted. They did a great job. Just like to say thank you again for a fantastic Installation service from your guys. The room is so clean!"

Mr & Mrs M - Tadden Walk, Broadstone (11th March 2020 - Email)

"We wanted to let you know how happy we are with our new fireplace and the service provided by you and your team. Although it seemed a long process to get to this point, we appreciate your patience and professionalism, and that of your sales staff, in helping us to create a bespoke design in keeping with our home. The installation team re-created that design with quality craftsmanship and a clean finish. You have brought our vision to life and we couldn’t be happier with the end result. Please feel free to add this testimony to your website/Facebook page. We wouldn’t hesitate to recommend Gas Appliance Superstore."

Mr & Mrs R - West Close, Verwood (5th March 2020 - Email)

"Thanks for being so polite, tidy and efficient and for doing the job professionally - the opposite of the cowboy work we had before!"

Mr M. - Poole

"Thank you and your staff for your helpful, friendly advice and for dealing with my order so promptly. I shall have no hesitation in recommending you"

Miss M. - Salisbury

"A few weeks ago I purchased a new gas cooker from your store. I would like to say how pleased I am with this appliance - within 48 hours installed. It was a pleasure to be served with politeness & courtesy. Thank you to all"

Mr & Mrs C. - Poole

"We came to your showroom to see and possibly purchase one of your gas fires. We chose one we liked and your engineer came to our house to do a survey prior to installation. He was both polite and very efficient. We are both delighted and pleased with our fire and the service we received. We would be happy to recommend you to anyone"

Mr & Mrs P. - Poole

"How impressed I have been with the standard of work by your engineers, not only did they do a superb job but they cleaned up when they had finished the installation.Good mannered, good workmanship. What more can a customer ask for!"

Mr W. - Wareham

"We visited your store last week and feel I must write to say that my husband and I were extremely impressed by the service we received....Lindy advosed and guided us, she made a very stressful task much easier as we could not contact our daughter-in-law to discuss her choice of a replacement cooker..... the service we have received from your staff has been fist class from purchase to installation. Please pass on our sincere thanks to all the Team"

Mrs S. Ringwood

"We would like to thank you for your services........ the guy was prompt, efficient, tidy and above all friendly. He is an asset to your company. We will use your services in the future"

Mrs T. - Bournemouth

"Thank you for a speedy and efficient service. Very rare these days!"

Mrs S - Wimborne

"All I can say is it has been a joy purchasing our Bertazzoni Range from you. We have only had a peek so far as it is still under wraps and I have been working today but we are so thrilled with it and with the manner in which you have looked after us! The transaction is purely due to your generous spirited way of doing business in the first place. You may recall we dashed in just as you were closing ( you having been recommended to us by the Britannia Representative ). Instead of saying 'sorry we're closed' you welcomed us in - and the deal was done and dusted there and then ( subject to getting oven up our stairs)! Had this been otherwise we probably would not have come back to the Poole area but looked in Southampton. The delivery guys were fantastic - we were slightly apprehensive it might not go through our door and up the stairs to our first floor kitchen but they managed it with minimum (obvious) effort... please convey our thanks again when you see them. They were brilliant. I do hope we will be as fortunate with the installation of our kitchen - this has encouraged us to believe it really will all go according to plan. We will certainly recommend The Gas Appliance Store to those we meet and purchase from you in the future should the occasion arise."

Mrs O - Lymington